FAQ

Got questions?

Everything you need to know about MotoMaps. Can’t find it here? Hit us up through the contact page.

Getting Started

New here? Start with the basics.

Everything moto in one place. Find tracks, shops, creators, riders. We're also working on adding coaches and Airbnbs with tracks on the property later on.
Nah, you can browse track bios and social links without one. But to actually use everything, yeah, you need to sign up.
Yep. Browse all the tracks, find shops, connect with riders and creators. We also have Pro if you want to unlock everything. Check Pricing for details.
Not yet. The web version works great on mobile though. You can add it to your home screen too, feels pretty much like an app.
Five of them. Supporter is the simplest, just sign up and browse. Rider is a public profile where you show your bio, sponsors, race results. Creator is for photographers and filmmakers to list packages and portfolio. Track Owner and Shop Owner let you claim an existing listing or make a new one.
Go to Browse. You can filter tracks by facility type (practice, racing, both), style, difficulty, soil, jump type, and more. Free users can toggle open tracks, but the full filters are Pro only.
You can see track bios and their social links, that's it. Everything else needs an account.
Open Safari, go to motomaps.co, tap Share (up arrow box) at the bottom, scroll down, tap "Add to Home Screen." Gets rid of the URL bar and acts like an app.
You can see full details on 3 tracks per week. That includes amenities and features. If a track has 6+ features or amenities, you see a preview. Tap "View All" to see everything, but it's blurred until your limit resets.
Not yet. Right now Google signup means you log in with Google. We might add password options later, but that's the way it works for now.
You can access it from anywhere, but tracks and shops are only in the US right now.
All 50. Canada's coming soon.

Tracks

Everything you need to know before heading out to ride.

Not as their own category. We focus on tracks and training facilities since apps like onX Offroad already do trails really well with elevation data and trail conditions. That said, plenty of tracks have woods loops on the property, and you can filter for those.
Each listing shows hours when available. Always call ahead to confirm before you drive out. You can also toggle "open now" in the filters to see what's running at the moment.
It means private. Don't show up unannounced. A lot of these are backyard tracks or dealing with zoning issues, and surprise visitors just make things harder for the owner. If they've enabled messaging, send them a note and ask. Otherwise find a public track nearby.
It varies by track. If we weren't sure what a track allows, we left it blank rather than guess. Always check with the track directly before you go, especially if you're bringing pit bikes, e-bikes, or other vehicles.
Stack as many as you want. Tracks let you filter by soil type, access, track type, difficulty, purpose, machines allowed, jump type, turn types, features, and amenities. Free users can only toggle "open now." Pro unlocks everything.
Soil type, access, track type, difficulty, purpose, machines allowed (including quads), jump type, turn types, features, and amenities. See the full list on the Browse page under Filters.
Map shows every track on Moto Maps. Quickest way to see what's around you. Tap any pin to see the listing. Pro feature only.
Quick way to test the app before committing to monthly or yearly. Perfect if you're on a riding trip and want to find new spots for a week.
Every Monday.
Yep. If a track has reviews, you can see them as a free user.
Go to the track, hit the Reviews tab, tap "Write a review." Rate things like prep, staff, facilities, and more if you want.
Yeah, you can edit it after posting.
Type the city in the search bar. It'll pull up tracks within a reasonable distance.
Under "Machines Allowed" check the boxes for what you're bringing. Shows you which tracks allow them.
Check the "Camping" and "RV Hookups" filters. Most tracks that offer RV hookups also list pricing if they have it.
All nearby hotels, restaurants, gas stations, and essentials like hospitals, vets, and repair shops within 20 miles of the track.
Pulled from the exact track coordinates, so pretty accurate. Free users see current conditions. Pro users get the full 7-day forecast.
If the track is claimed and the owner enabled messaging, you'll see a message button on their profile. No button means it's not claimed yet or they have messaging turned off.
Right now you can save tracks and shops from your menu. Later we're launching a social feed where you can follow tracks, shops, creators, and riders to see their updates.
You can share the link to a track page with anyone. But only the owner can manage the actual listing.
Use the filters on Browse. Look for "Difficulty" and select beginner.
A verified track has been checked by the Moto Maps team. If you think you should be verified, email us and let us know why.
Always call before you head out, even if hours are posted online. Info can be outdated or seasonal. If something's wrong, use the Contact page and select "Wrong or outdated information."

Account

Password, email, bookmarks, and sign-in.

On the sign-in page, click "Forgot password?" and enter your email. We'll send you a reset link that expires after 24 hours. If it doesn't arrive, check your spam folder.
Go to Settings → Account, click "Change email," enter your new address, and confirm via the link we send to that address. Your old email stays active until the new one is verified.
Settings → Account → Delete Account. You'll be asked to confirm. Your public listings will be removed and your data anonymized within 30 days per our privacy policy.
Email us at motomaps.co@gmail.com as soon as possible. Include your account name, the email address on file, and roughly when you last had access. We'll lock the account down, verify ownership, and help you get it back.
Yes — look for the bookmark icon on any track, shop, rider, or creator page. Saved items live under the Saved tab in your account menu. Free accounts have a save limit; Pro users save as many as they want.
Depends on your profile type. Tracks, shops, and creators get notified when someone leaves a review. You also get notified when you get a message, and when someone finds your review helpful (though you won't see who). These are all in-app notifications in the bell menu, not push notifications.
Yep. Go to Settings and toggle on or off whatever you want.
Go to Edit Profile and change it there.
Depends on your account type. Everything uses a slug. Tracks are motomaps.co/track/[name], riders are motomaps.co/rider/[username], creators are motomaps.co/creator/[username].
Yeah. Change your status from Published to Unlisted.
Anyone can see your rider or creator profile on Browse if you've filled it out enough. There's a progress bar at the top showing how much you've completed and what's left to unlock Browse visibility.
Not right now. We're planning an account switcher for the future so you can toggle between them, but merging two account types into one would cause too many issues.
Nah. You'd have to delete and start over with a new account if you want a different type.
Your data stays. If you want it gone, delete your account.

Track & Shop Owners

For track and shop owners managing their listings.

At signup, select Track Owner or Shop Owner from the role picker. From there you'll be taken through onboarding and given the option to create a new listing or claim an existing one. Fill in the details, upload photos, and submit. Our team reviews new listings within 1–2 business days before they go live.
During onboarding, after picking your role, you'll be asked whether you want to find an existing listing or create a new one. If your track or shop is already on the platform, search for it, select it, and submit your claim. You'll be prompted to upload a few documents as proof of ownership for our team to review. Once approved, you'll have full control over your listing — update hours, add media, respond to reviews, and more.
Not directly yet — for now, claiming is tied to the owner. Shoot us an email at motomaps.co@gmail.com with the track name and who you're working with, and we'll get you set up manually. If this turns out to be a common ask, we'll add a proper claim flow for managers and marketing teams in a future update.
Both track and shop listings are full profile pages. Tracks show location and map, hours, pricing, photos, amenities, features, track types, jump types, soil, machines allowed, and rules. Shops show location, hours, contact info, services offered, brands carried, and photos of the shop. Once claimed, owners can manage hours, upload media, respond to reviews, and more. Riders can filter by all these specifics right from browse.
In the services section of your listing, check the "No services offered" box. That way riders browsing your shop know upfront what to expect and won't reach out asking about work you don't do.
Head to the Contact page and submit a form. Select "Wrong or outdated information" from the dropdown, include what is wrong or what is missing, and we'll update the listing.
Go to the editor, scroll to the Hours section near the bottom. Add your hours there. You can also add a note if you offer discounts for off-peak times or mention prepped vs unprepped conditions, whatever.
Not yet. But the notes section is perfect for that. You can also mark your track as closed for the season.
Go to the Gallery section at the top of the editor. Tap the plus icon to add more images. Hold and drag to rearrange them however you want.
We don't have hard data on this, but mix of freshly prepped track and a day of riding shows riders how jumps and corners break down. Also include photos of amenities like bike wash, flushable toilets, showers, etc.
Scroll to the bottom of the editor and hit "Add Waiver." Choose link or PDF. You can label each one too, like "Adult Release," "Youth Waiver," "Media Release," etc.
Yep.
Type in what you're offering, like "Youth Practice." Add an optional note like "50cc, kid track only." Then add the price.
Not yet. Coming soon though.
Go to Settings and click "Blur Address."
The slot opens up and someone else can take it. Featured spots aren't recurring, just one-time purchases.
It's state-based — one featured track per state, and slots never double up. If you're in Michigan and another track already holds Michigan's featured spot, you'll have to wait for it to expire before you can grab it. First come, first served: if someone buys a 90-day spot, it's theirs until it runs out.
30, 60, or 90 days.
Internal flag our team applies after manually checking a listing's info — name, location, track type, that sort of thing. You can't request it or self-assign it, and it doesn't give you any special perks. It just means a human looked at it. It's not the same as the Verified badge. If you spot wrong info on any listing, report it through Contact and we'll fix it.
Not directly. But if you sell or hand off the track, the new owner can create a Track Owner account and we can reassign the email.
Right now one person manages the track profile. We might add this later.
Easy toggle between them in the Waivers section.
Not yet — detailed analytics (visits, saves, clicks, and more) are coming in a future update. Once live, listing owners on the Pro plan will be able to see how their page is performing right from their dashboard.
Featured listings are state-based paid promotions for track owners who want extra visibility. When a rider's live location is in your state, or they search any city or town in your state, your listing appears at the top of browse results with a distinct, eye-catching design. Only one track per state can be featured at a time — so if your state is open, you'll have the top spot all to yourself. To feature your track, click your account menu and select "Feature Track."
Any major brand. We did deep research to cover pretty much every name brand you can think of.
Not yet. Might add that later.
Go to the Services tab. Type the service name like "Oil Change" or "Tube Replacement." Add the price. Optional note if you want, like "$10 extra if tube pops."
Yep.
There's a Links section. Just type your username, not the full URL. For websites type the full address like www.yoursite.com.

Riders & Creators

For riders and creators building a presence on Moto Maps.

Rider profiles let you show off your skill level, race class, bike, sponsors, and race results on a public page you can share anywhere. Creator profiles are built for moto photographers and videographers to showcase your gear, past events covered, and travel range — track owners and riders can find you through browse and reach out via direct message. Pick the one that fits when you sign up, or change it anytime from your account settings.
Head to the Creators section in browse and filter by location, travel range, or event type. View each creator's work, services, and availability right on their profile, then message them directly to book.
Not yet — for now, clients message you through Moto Maps and you coordinate booking and payment on your own terms. Online booking is something we're looking at for a future update.
Go to Settings → Privacy and toggle on "Allow direct messages" to let riders, brands, and event organizers reach out to you directly. You can turn this on or off anytime.
After you sign up, you'll hit the onboarding screen. Pick Creator as your account type, add a profile photo and name (just for your internal view), then you're in the editor. Add your business logo and fill out everything else there.
Any creator. You get a public profile, but you only show up on Browse if your profile is complete.
Click the plus icon in the Gallery section.
Yeah, but it's not fully working yet. We'll fix it in a future update.
Go to Services. Add your service, optional note, and price.
We took that out. We're improving it for a future update.
Complete your profile and set it to public.
Not right now. If you don't want inquiries or you're traveling, just unlist your profile.
They can message you on Moto Maps or reach out through your social media links.
Yep.
Eventually, yeah. As the platform grows and we build out more pages, we'll get better SEO. Goal is someone searches "motocross photographers in [city]" and finds us.
Sony, Canon, Nikon, Fujifilm, Panasonic, Blackmagic, DJI, GoPro, OM System/Olympus, Sigma, RED, and Other.
Go to your Creator editor and change it there.
Yep. Toggle how far you're willing to travel.

Billing & Membership

Plans, payments, refunds, and cancellations.

Free is a great way to check out Moto Maps — you can view the full details of 3 tracks per week, then wait for your limit to reset or upgrade to Pro. Pro removes every limit and unlocks full access to the platform, including nearby accommodations and any new features as we roll them out.
One-time pass to test out Pro features before committing. Also perfect if you're heading down south for a week and want to find new spots to ride.
Depends on you. Just need a week? Get the Pass. Riding all season? Go Pro and get the full experience year-round.
We accept all major credit cards — Visa, Mastercard, Amex, and Discover.
You get charged once a year for $90. Save 17% compared to monthly.
Save $30 by going annual.
Self-serve plan switching isn't available yet — you can't flip from monthly to yearly in a single click inside the app. The cleanest way to make the change: cancel your monthly plan (you'll keep full Pro access until the end of your current billing period), then re-subscribe on the yearly plan when it expires. There's no credit or proration for the remaining days on the monthly cycle, but since access doesn't cut off early you're not losing anything you paid for. If you want help timing the switch, reach out through the Contact page.
Immediately — the full plan price is charged the moment you complete checkout. $9 for monthly Pro, $90 for yearly Pro. There's no partial charge or proration because you're coming from Free, which costs nothing. Your billing cycle starts fresh from the upgrade date, and you'll be billed again on that same date next month or next year. For the 7-Day Pass, the flat $5 is charged instantly at checkout and your 7 days begin right away. If you buy a second pass while one is still active, we extend your existing expiry by 7 days rather than starting a new one in parallel. If you upgrade and immediately decide it's not for you, reach out within 24 hours and we'll refund you in full.
Check your Billing page. You'll see your next charge date there.
Go to Billing and hit Cancel. Or you can downgrade to Free.
Pro monthly ($9): full refund if you contact us within 24 hours of being charged. Pro yearly ($90): full refund within 72 hours of being charged. After those windows, no refunds are issued on the remaining period — but cancelling keeps your access active through your paid period end. 7-Day Pass ($5): non-refundable once purchased, since access is granted immediately and the 7 days start ticking. The exception across all products is a billing error or a technical failure on our end that prevented you from accessing what you paid for — those are always refunded regardless of timing. To request a refund, use the Contact page and include your order ID or the email on your account.
Settings → Billing → Payment Methods. Add a new card or update an existing one — the change takes effect on your next billing date.
Yep.

Content & Community

Reviews, reporting, and user interactions.

Click the heart icon when you're browsing, or hit the save button on a track's profile page.
Following launches later when we roll out the social feed. For now, just use Save.
On desktop, click your user menu and find Saved. On mobile, tap your profile at the top and you'll see the Saved tab.
Any signed-in user can leave a star rating and written review on tracks and shops. Reviews are public, tied to your profile, and can be edited or deleted by you at any time.
Go to their profile and click Message. Or go to Messages, tap the plus, and compose a new one.
Like any other messaging app. You can message tracks, shops, riders, and creators. Right now it's text-only. Media attachments and more are coming later.
Yep. Two green checks means they've read your message.
Tap the three dots on the message and select Report.
Yeah. Same process, tap the three dots and block.

Feedback

Bugs, missing info, and anything else you want us to know.

Go to Contact, select "Bug Report" from the dropdown. Describe what happened, include screenshots if you can, and tell us what you clicked and what device or browser you were on. The more detail, the faster we can fix it.
Same process. Go to Contact, pick "Feature Request / Feedback," and tell us your idea.
Check the Changelog in the footer. You'll also get a popup when you sign back in after we've shipped updates, showing all the fixes, improvements, and new features.

Privacy & Legal

Your data, your rights, and the fine print.

Both are linked in the footer at the bottom of every page — Terms of Service and Privacy Policy. Worth a read before you sign up, especially the dispute and refund sections.
The short version: your account info, anything you put on your profile or listings, your reviews and messages, payment info (handled by Stripe — we never see your full card number), and basic usage analytics like page views and searches. The full breakdown is in our Privacy Policy.
You can update most of your info in Settings. To get a copy of your data or have it deleted, email motomaps.co@gmail.com. When you delete your account, we remove your public listings and anonymize or delete your personal info within 30 days, except records we have to keep by law.
When you first visit, we ask about cookies and local storage we use to keep the site working and understand how it's used. You can accept or decline, and change your choice anytime from "Cookie settings" in the footer. The session ID that runs your free view limit is essential, so it always stays on.
Other users can't see your DMs, but they are stored on our servers and our team may access them to handle reports or abuse. Don't share anything super sensitive in chat — treat it like any other messaging app.
You need to be at least 18 to create an account.

Still need help?

We read every message and usually reply within two business days.